On the night of Christmas Eve in the late 2000s, Hero Boy is woken up by a train called the Polar Express stopping on the street outside of his house that is about to travel to the North Pole. When the Conductor invites Hero Boy onboard, he is reluctant at first, but changes his mind and jumps on as the train leaves. He meets other children onboard, including Hero Girl and a Know-It-All kid. Later, the train stops to pick up another boy named Billy, who also refuses to board, but the train is already leaving and moving away too fast when he changes his mind, so the Hero Boy applies the emergency brake to let him on, much to the Conductor's annoyance. The Conductor summons a waiter team who serve the children hot chocolate. The Hero Girl stows away one cup under her seat to give to Billy, who is alone in the observation car. When she and the Conductor carries the cup to Billy, the Hero Boy notices that the Hero Girl's ticket was left on her seat and not punched. He tries to return it, but accidentally loses it and the wind blows it away. After the ticket is abused by the wind and animals, it slips back into the train. The Conductor comes to punch Hero Girl's ticket, but when she finds it missing, he takes her for a walk on the roofs of the passenger cars. Fearing she will get thrown off the train, the Hero Boy finds the lost ticket and pursues the Hero Girl and Conductor on the rooftops...
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